Privacy Policy

This Privacy Policy explains how Camp Bite collects, uses, protects and shares information when customers, riders, restaurants, restaurant managers and admins use our website, app and related services.

1. Information We Collect

When you use Camp Bite, we may collect your name, email address, phone number, delivery address, location information, order details, payment status, app usage information, device information and support messages.

For riders, restaurants and restaurant managers, we may also collect account details, operational information, order handling records, payout information, availability status and contact information needed to deliver the service.

2. How We Use Your Information

We use your information to create and manage accounts, process orders, connect customers with restaurants and riders, provide delivery tracking, send order updates, process payments, support refunds, improve the app and respond to customer support requests.

We may also use your contact information to send important service messages, app update notices, safety notices, promotional offers and platform announcements where permitted.

3. Location Information

Camp Bite uses location information to help customers find nearby restaurants, calculate delivery information, help riders locate restaurants and delivery points, and improve order tracking.

You can control location permissions through your device settings, but some delivery features may not work correctly without location access.

4. Payments

Camp Bite works with third-party payment providers to process payments and refunds. We do not store full card or mobile money payment credentials on our own systems.

Payment providers may process information such as transaction reference, payment method, phone number, payment status and amount paid in order to complete the transaction.

5. Sharing Of Information

We share only the information needed to operate the platform. For example, restaurants may receive order details, riders may receive delivery information, and support staff may access order or account details needed to resolve issues.

We may also share information with service providers who help us run hosting, analytics, payments, notifications, email, customer support and fraud prevention.

6. Data Security

We use reasonable administrative, technical and organizational safeguards to protect user information. However, no online service can guarantee absolute security.

Users are responsible for keeping their login details secure and for notifying Camp Bite if they suspect unauthorized access to their account.

7. Data Retention

We keep information for as long as needed to provide the service, comply with legal and accounting requirements, resolve disputes, prevent fraud and maintain accurate business records.

Where information is no longer required, we may delete, anonymize or archive it according to our operational and legal obligations.

8. Your Choices

You may update your account information in the app where available. You may also contact us to request help with account access, correction of information or account deletion.

You can manage push notification and location permissions from your device settings.

9. Children

Camp Bite is not intended for children under the age required by applicable law to use online services without parental or guardian consent.

10. Changes To This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date and may notify users through the app, website or other appropriate channels.

11. Contact Us

For privacy questions, account support or data requests, contact Camp Bite at support@campbitegh.com or by phone at +233 55 265 6905.